Predictive Contextual Collaboration

Contextual prediction is hot. I am not just saying that because I am in the prediction, forecasting and analysis business. I am talking, for instance, about the ability that businesses have to predict what we are going to buy, how much we are willing to pay, whether we can pay to begin with, whether we […] Read more »

Collaboration In The New Ecosystem

The METISfiles presented at the Avaya Forum in Oslo on April 26. Pim Bilderbeek, principal analyst, wrapped up the event explaining why businesses need to look to consumer social hubs and evolve their communications and collaboration solutions from separate silos to an integrated mix of devices, apps and solutions on a cloud-based infrastructure. The presentation […] Read more »

Unifying The Social Multinational

Today’s multinational corporation is a conglomerate in which the central IT function needs to deal with the reality of supporting: Multiple countries with different sets of IT infrastructure, Four generations of users, ranging from digital ignorants to digital natives, Many cultures and languages with different communication and collaboration behavior Several departments with separate and distinct […] Read more »

From Unified To Social Communications And Collaboration

We have come a long way since Alexander Graham Bell invented the telephone in 1876. Mr. Bell’s first call was to his assistant, Thomas A. Watson, in the next room, speaking these famous first words, “Mr. Watson — come here — I want to see you”. Today we can reach virtually anyone on the planet […] Read more »