Customer Climate Change Hitting Dutch Telecom Operator

Tough times are ahead for (mobile) telecom operators. Yes, they knew it was coming, but the speed at which customers are embracing mobile VoIP and chat still surprised them. The measures Dutch telco KPN is forced to take should be a shot across the bow for operators across the globe. The METISfiles predicts a painful […] Read more »

The Six-Sided Telco: Rolling The Telco Dice

So let’s play! The telco die has six sides. Telco, netco, webco, servco, capco, and connectco. These sides are not just arbitrary positions. They are real business models that exploit retail and wholesale markets in the context of bundled capacity/service, unbundled capacity and unbundled service. Let’s explain. In telco terms, retail is the sale to […] Read more »