And KPN is the proverbial canary in the coal mine. For operators, the impact of an increased uptake of mobile VoIP and chat (mVoIP/Chat) is potentially devastating. Operators run a very real risk that voice and SMS revenues will dwindle. A study by GSM/Wireless Intelligence estimates global mobile service provider revenues will be $1.1 trillion […] Read more »
Customer Climate Change Hitting Dutch Telecom Operator
Tough times are ahead for (mobile) telecom operators. Yes, they knew it was coming, but the speed at which customers are embracing mobile VoIP and chat still surprised them. The measures Dutch telco KPN is forced to take should be a shot across the bow for operators across the globe. The METISfiles predicts a painful […] Read more »
Who is afraid of Facebook and Skype?
The worlds of social networking and telecommunications are coming closer together. With speculation over a deepening partnership (acquisition even?) between Facebook and Skype, and the recent launch of Hyves Mobile on the T-Mobile network in the Netherlands, it makes sense to look at what is at stake here. The figure below provides insight into the […] Read more »