The Big Switch: From BPO To BPaaS

‘The World Is Flat’ by Thomas Friedman and ‘The Big Switch’ by Nicholas Carr are two bestsellers that deal with the globalisation of labour (Friedman) and the emergence of a global compute grid (Carr). Both phenomena are essentially driven by the Internet and computer revolution. Both phenomena are also having a profound effect on the […] Read more »

Operational Deployment Models: From In House To BPO

Outsourcing is generally defined as the transfer of the management and/or day-to-day execution of an entire business function by an outsourcing organization to an outsourcing provider. In the IT world, outsourcing refers to transferring the management of the IT function, including infrastructure and people to a third party. Also in the IT world, BPO, or […] Read more »

Business Computing: Past, Present and Future

We can learn from the past. We can act in the present. We can speculate about the future. With the 20th anniversary of the world wide web only just behind us, the mainframe’s 45th anniversary two years ago, and the iPhone’s 5th anniversary coming up next year, a brief discussion on the past, present, and […] Read more »

Four Public Cloud Computing Scenarios: Planning For The Cloud

Scenario planning is used by business strategists to prepare their companies for different futures. Why is this necessary? Simply because predicting the future is not an exact science. If the future cannot be known it is only prudent to be prepared for several permutations of possible futures. A popular way of scenario planning is sketching […] Read more »

Digital Society Continuity Management

Yes, you heard it here first! The new buzz word is digital society continuity management. What it is? Well, business continuity is the activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions. Digital society continuity thus […] Read more »