Predictive Contextual Collaboration

Contextual prediction is hot. I am not just saying that because I am in the prediction, forecasting and analysis business. I am talking, for instance, about the ability that businesses have to predict what we are going to buy, how much we are willing to pay, whether we can pay to begin with, whether we […] Read more »

The Mobile Voice And Text Messaging Platform Is Burning

And KPN is the proverbial canary in the coal mine. For operators, the impact of an increased uptake of mobile VoIP and chat (mVoIP/Chat) is potentially devastating. Operators run a very real risk that voice and SMS revenues will dwindle. A study by GSM/Wireless Intelligence estimates global mobile service provider revenues will be $1.1 trillion […] Read more »

From Unified To Social Communications And Collaboration

We have come a long way since Alexander Graham Bell invented the telephone in 1876. Mr. Bell’s first call was to his assistant, Thomas A. Watson, in the next room, speaking these famous first words, “Mr. Watson — come here — I want to see you”. Today we can reach virtually anyone on the planet […] Read more »

The Six-Sided Telco: Rolling The Telco Dice

So let’s play! The telco die has six sides. Telco, netco, webco, servco, capco, and connectco. These sides are not just arbitrary positions. They are real business models that exploit retail and wholesale markets in the context of bundled capacity/service, unbundled capacity and unbundled service. Let’s explain. In telco terms, retail is the sale to […] Read more »