System Integration In A Multi-Cloud World

Business leaders are looking at technology as a key strategic asset for dealing with the accelerated pace of change. Managers of customer facing business units are eager to unleash the full potential of Big Data. The cloud is becoming the connection between business and technology. How can IT services players harness the power of technology, […] Read more »

The Big Switch: From BPO To BPaaS

‘The World Is Flat’ by Thomas Friedman and ‘The Big Switch’ by Nicholas Carr are two bestsellers that deal with the globalisation of labour (Friedman) and the emergence of a global compute grid (Carr). Both phenomena are essentially driven by the Internet and computer revolution. Both phenomena are also having a profound effect on the […] Read more »

Operational Deployment Models: From In House To BPO

Outsourcing is generally defined as the transfer of the management and/or day-to-day execution of an entire business function by an outsourcing organization to an outsourcing provider. In the IT world, outsourcing refers to transferring the management of the IT function, including infrastructure and people to a third party. Also in the IT world, BPO, or […] Read more »